Help centre
Frequently asked questions
Answers to what people ask most. Still stuck? Contact us and a real person will reply.
Product
my patches are focused wellness, comfort and skincare patches. Each one is designed for a specific moment of your day, with a clear purpose and a simple format.
Browse by moment on the shop page, or take the short Find your patch quiz. Each product page also explains exactly what that patch is designed for.
Apply to clean, dry skin and follow the instructions provided with the product. Wear time and placement vary by patch, so always follow the pack.
Follow the directions on each product. If you plan to combine patches, read both packs first and discontinue use if any irritation occurs.
Recommended placements are printed on each pack and shown on the product page. Apply to clean, dry, intact skin and avoid irritated areas.
Wear time varies by product and is printed on the pack. Some patches are worn for a short session, others for longer periods.
Many patches are designed as part of a daily routine. Always follow the usage guidance provided with the specific product.
Order
Shipping destinations and options are shown at checkout. We're expanding availability over time.
Estimated delivery time is calculated at checkout based on your address, before you pay.
Once your order ships, you'll receive tracking details by email. You can also reach us through the contact page.
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to help.
See our returns policy for full details. If a patch doesn't agree with your skin, stop use and get in touch.
Safety
Each product lists who it isn't for. If you are pregnant, breastfeeding, have a medical condition or sensitive skin, read the pack and consult a qualified professional first.
Remove the patch and discontinue use. If irritation persists, consult a qualified professional.
my patches products are presented as wellness, comfort or skincare products according to their specific category. They are not intended to diagnose, treat, cure or prevent diseases unless a product is specifically registered and legally authorized for such claims.
Full ingredient and material information is displayed according to the final product specification, and printed on each pack. Contact us if you'd like details before you buy.